Terms & Conditions

Effective Date: 27 July 2025
Company: PND YACHTING I.K.E. – “Paros Voyages – Ηλεκτρονικές Υπηρεσίες Τουριστικού Γραφείου”
Website: www.naxosvoyages.gr

Day Cruise Booking Terms & Conditions

1. Acceptance of Terms

By confirming a booking with Naxos Voyages, the client acknowledges full understanding and agreement with these Terms & Conditions. These terms govern availability, reservations, payments, itineraries, cancellations, liability, upgrades, rescheduling, and all operational responsibilities.

2. Yacht Availability

Availability is dynamic and may change without prior notice.

A booking is confirmed only after written reconfirmation by Naxos Voyages following receipt of the required deposit.

Availability, vessel type, embarkation port, and itinerary may be adjusted based on operational needs or weather.

3. Reservation & Payment Terms

Deposit: 50% is required to secure a reservation.

Final Balance: Due 30 days before embarkation.

A reservation becomes legally binding only after both payments are received.

Non-payment:

Failure to pay the balance by the deadline results in automatic cancellation without refund.

4. Cardholder Authorization & Anti-Fraud Protection

The person making the booking confirms that they are:

• the legitimate cardholder, or
• authorized to use the card.

Naxos Voyages may request:

• cardholder ID
• signed authorization or an equivalent verification method

Failure to provide documentation may result in cancellation without refund.

Any chargebacks filed contrary to these terms will be disputed with full documentation (emails, invoices, IDs, authorization forms, port logs, GPS tracks).

5. Required Passenger Information

The following must be provided before embarkation:

• Full passenger names
• Nationalities
• Dates of birth
• Passport numbers
• Medical or dietary information

Incomplete or inaccurate information may invalidate the reservation.

6. Embarkation

Embarkation port, time, and passenger count are fixed at booking. Changes require approval and may incur fees. Guests must present a valid ID or passport. Late arrival does not entitle guests to time extension or compensation.

7. Itineraries

All itineraries depend strictly on weather, sea conditions, port authority instructions, and the Captain’s judgment.

• Pre-defined itineraries apply but may be modified by the Captain for safety. 
• Safety stops, course corrections, or delays for guest well-being do not constitute loss of service.

8. Pricing & Fuel Policy

Prices are based on:

• vessel type
• itinerary
• fuel rates

Fuel included in the price applies only to predefined routes.

Additional charges apply for:

• itinerary extensions
• destination changes
• excessive fuel consumption
• additional cruising hours

Any surcharges must be settled before disembarkation.

9. Cancellation Policy (Client-Initiated)

• Up to 90 Days Before Embarkation: €300 “Dossier Expense” fee will be charged.
• 90 to 60 Days Before Embarkation: 30% of the total cost will be charged.
• 60 to 30 Days Before Embarkation: 50% of the total cost will be charged.
• Less Than 30 Days or “No-Show”: 100% of the total cost will be charged.

Non-use of service, personal decisions, or dissatisfaction during the cruise do not entitle the client to a refund.

10. Cancellation Due to Non-Payment

If the client fails to pay the balance on time:

• the booking is automatically cancelled
• all previously paid amounts are forfeited
• no compensation will be issued

Rebooking is subject to new availability and pricing.

11. Cancellation by Owner / Force Majeure

No cancellation fee applies.

Naxos Voyages may:

• provide an alternative yacht
• adjust timing or port

If no alternative is accepted, a full refund will be issued.

After refund, no further claims or compensation may be pursued.

12. Weather Cancellations

If port authorities prohibit sailing:

• the cruise will be rescheduled within 3–4 days
• if rescheduling is impossible, a full refund is issued

If port authorities approve departure but the client refuses due to personal preference or comfort concerns:

No refund will be issued.

Passenger comfort does not override safety assessment.

13. Transport Disruptions (Flights, Ferries, Strikes, War)

If the client cannot reach Naxos due to:

• flight cancellations
• ferry cancellations
• strikes
• war-related events
• weather disruptions
• any external travel issue

→ No refund applies.

Clients must rely on their personal travel insurance.

14. Upgrade Requests (Switching Boats)

If the client wishes to upgrade to a different vessel:

• the existing booking is treated as a cancellation by the client (cancellation fees apply)
• previously paid amounts cannot be transferred
• the new vessel must be paid in full as a new booking

15. Rescheduling Requests (Changing Date)

Rescheduling is treated identically to an upgrade:

• amounts already paid cannot be transferred
• cancellation fees apply
• new booking must be made at current pricing

Rescheduling for any reason (illness, transport disruption, personal circumstances) follows this rule.

16. Late Arrival & No-Show

Late Arrival: The vessel remains at the client’s disposal only for the originally booked hours. Guests may depart later, but the return time will remain unchanged. The itinerary may be shortened accordingly.

The cruise will not be extended unless an additional-time add-on has been purchased in advance.

No-Show: 100% of the total cost will be charged, and no refund or reschedule will be provided.

17. Last-Minute Client Requests

Requests within 48 hours or during the cruise (port change, route change, add-ons) may be rejected or may incur additional fees.

18. Passenger Behavior & Right to Refuse Service

The Captain may refuse boarding or terminate the cruise without refund in cases of:

• intoxication
• drug possession
• aggressive or unsafe behavior
• refusal to follow safety instructions
• endangering crew, guests, or vessel

All resulting costs (emergency docking, police involvement) will be charged to the client.

19. Passenger Damage Responsibility

Clients are financially liable for damage caused by their group to:

• the vessel
• upholstery
• toilets
• electronics
• water toys / SUPs / snorkeling gear
• tender
• furniture

Payment must be made before disembarkation.

20. Alcohol Consumption Liability

Guests must consume alcohol responsibly.

Intoxicated passengers may be refused boarding or disembarked without refund.

Any incidents arising from alcohol consumption are entirely the client’s responsibility.

21. Lost Items

Naxos Voyages is not responsible for lost, forgotten, or damaged personal belongings during or after the cruise.

22. Third-Party Services

Naxos Voyages may arrange external services (transfers, catering, activities).

Such services are operated independently.

Naxos Voyages is not liable for:

• delays
• cancellations
• service failures
• negligence of third parties
• Claims must be addressed directly to the provider.

23. Operational Delays

Delays caused by:

• port traffic
• fueling delays
• marine traffic
• provisioning delays
• previous charter delays

→ do not entitle clients to compensation or refund.

24. Fuel Limitations

Fuel included in the price covers only standard itineraries.

Requests for extended routes require additional fuel charges.

25. Brochure, Media & Representation Disclaimer

Photographs, videos, and promotional material may depict:

• the actual vessel
• or a vessel of the same model, size, and build year

Some features may vary slightly. Images are indicative and non-binding.

26. Liability & Insurance

Naxos Voyages collaborates exclusively with licensed operators.

We hold Professional Civil Liability Insurance (AIG Europe S.A., Policy No. P2311010871) .

Naxos Voyages is not liable for:

• accidents during swimming, snorkeling and cliff diving
• injuries due to passenger negligence or intoxication
• loss of personal items
• crew decisions regarding navigation
• mechanical failures (compensation limited to unused charter time)

27. Intermediary Role

Naxos Voyages acts exclusively as an intermediary between clients and vessel owners/operators.

We are not responsible for:

• technical issues
• mechanical failures

Claims must be directed to the vessel owner/operator.

29. Currency & Payment Terms

Invoices are issued in EUR.

Foreign exchange variations and bank transfer fees are the client’s responsibility.

30. Acknowledgment of Terms

By booking via:

• website
• email
• phone
• Agent
• third-party platform

the client confirms that they:

• have read and agreed to all Terms & Conditions
• accept the cancellation and refund policy
• understand that travel disruptions, personal reasons, or non-use of the service do not entitle them to a refund
• agree that any chargeback filed contrary to these terms will be challenged with full documentation